Shipping & Returns

Shipping Policy

Thank you for shopping with us!

We strive to get your order to you as quickly as possible. Below you’ll find all the details about our shipping policy, including domestic and international options.

Domestic Shipping (within Canada)

Processing Time: Orders are typically processed within 1-2 business days. Orders placed after 12:00 PM EST will be processed the next business day.

Shipping Methods: Standard Shipping (3-7 business days).

Free Shipping: We offer free standard shipping on orders over $75 within Canada.

International Shipping

Countries We Ship To: Unites States and Mexico. If your country is not listed, please contact our support team for assistance.

Shipping Methods: International Standard (7-21 business days) International Expedited (5-10 business days) Shipping Rates: International shipping rates will be calculated at checkout based on the destination country and the selected shipping method.

Please note that the customer is responsible for any customs duties or taxes upon arrival. Customs and Duties: Customs policies vary by country. Buyers are responsible for paying any applicable customs duties or taxes imposed by their destination country.

Processing Time

Orders are typically processed within 1-2 business days. However, international shipments may experience slight delays due to customs procedures.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can track your order through the carrier’s website. Please allow 24-48 hours for tracking information to update.

Shipping Delays

We are not responsible for any shipping delays caused by the courier or customs clearance. Please contact the carrier directly for updates if your package has not arrived within the estimated timeframe. If you have any questions or concerns about shipping, please feel free to reach out to our customer service team at support@discreetcup.ca

Return & Exchange Policy

All sales are final. Due to the personal and hygienic nature of our products, we do not provide refunds or exchanges for purchases made

through Discreetcup.ca.

If you have any questions or concerns about our products or require additional instructions on usage, please don’t hesitate to reach out.

We are here to assist you in any way possible.